FAQ

Q

Noise of motors or gear reducer?
A

please shut down the power firstly and then inspect following:
(1) Check if the motor was blocked?
(2) The fan loosens?
(3) Are the screws securely tightened? Is the product placed in an uneven environment?
(4) Has product been hit or dropped?
(5) Gear damage caused by incorrect installation method?
(6) Overloading? 
Notice! Please ensure power off before you check or please contact our technology support.

Q

The motor is over heat?
A

Over heated may cause motor breakdown, please shut down the power firstly and then inspect following:
□ Check if the power supply fits the specification?
□ Check the room temperatures is not over than requirement (<40℃)?
□ Incorrect capacitor?
□ Star or stop frequently?
□ Overloading? 
□ Improper connection between output shaft and the transmission device?
□ Over impact loading?

Notice! Please ensure POWER OFF before you check or please contact our technology support.

Q

Motors are abnormal or speed cannot be raised?
A

If a motor cannot work or speed cannot be raised, please shut down the power firstly and then inspect following:
(1) Incorrect voltage?
(2) Incorrect wiring or not well connected?
(3) Overload occurred?
(4) Star / stop frequently?
(5) Incorrect capacitor?
(6) The terminal or wire end loose?
(7) Unsuitable model, etc.
Notice! Please ensure POWER OFF before you check.
After excluding the above situation, if there is still no improvement, please contact us immediately.

Q

What can I do if product had a breakdown or abnormal situation?
A

If your products had a breakdown, please contact us or local distributors for inspected and repaired service.
Notice! Please DO NOT dismantle the product by yourself. You are welcome to contact us for technical support.

Q

Where can I place an order of Luyang products?
A

We establish distributors in Japan, China, Southeast Asia,please contact LUYANG，for available local services or more information.

Q

Do you produce high efficiency motors (IE3)?
A

LUYANG is producing high efficiency motors (IE3 Level) and DC brushless motor from now on, please contact us if you have any needs.

Q

Does LUYANG have CE or UL certified motors?
A

Yes, we have products certified CE certification, UL safety standard of the United States and Canada. Please inform us in advance before orders, if you need a certified products.

Q

Want to change to Luyang brand, but the product installation size is the same?
A

微型馬達 (6W ~ 150W) 的框號與螺絲孔位為於標準規格，各家品牌皆相同，可以放心。
中小型減速馬達 (100W ~ 3700W) 的螺絲孔位各家品牌不盡相同，請與我們聯繫協助確認。

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